All of our merchandise is sold FOB Factory shipping using a carrier of our choice. We ship merchandise to your place of business or home anywhere in the contiguous (48) United States. Additional charges may apply for shipments to Alaska, Hawaii, Puerto Rico, and other destinations outside of the 48 states and for non-standard delivery services. These items usually ship via UPS or FedEx, although Recycle Away reserves the right to ship using another carrier.
For oversized items above 75 lbs, products with an unusual shape or size, or customer orders with large total weights, we will ship via common carrier truck.
To expedite delivery of your products, please include a physical street address, as we are not able to ship to a P.O. box. For common carrier truck shipments, please be aware that the driver will bring the freight only to the back of the truck (known as tailgate delivery). You are responsible for offloading the merchandise delivered to you.
Special Shipping Services
For an additional charge, you may request special or expedited delivery services, such as airfreight, overnight, or second-day delivery. The common carrier truck companies also offer a variety of services like inside delivery, lift-gate delivery, or notification prior to delivery. Additional charges for these services may apply. If you need any other special services, contact our customer service representatives for assistance. In some cases, prepayment may be required.
- Lift-gate delivery: Recommended for heavier or larger shipments where no loading dock is available. The lift gate only lowers the merchandise to street level. You must then remove the shipment from the lift.
- Call before delivery: Recommended when you need the common carrier truck company to contact you 24 to 48 hours prior to delivery.
International Shipping
At this time, we are not able to ship to locations outside the United States or Canada.
We are happy to ship to the US location of your freight forwarder for overseas shipments.
For shipments to Canada, please contact us for a quote.
All shipments are insured against damage in transit.
If your shipment shows any sign of visual damage, it should be noted on the freight bill or receiving ticket and signed by the driver. If damage to the shipment is not visible until the carton is opened, please keep all of the packing materials and the original carton. In either case, please notify Recycle Away within five business days.
For items damaged in transit, we will either issue credit for the product and shipping costs or send a replacement at no charge.
If you need to return a purchase for any other reason, you must contact Recycle Away within five business days. Customers are responsible for return shipping and a 25% restocking fee. All returned items must be in new condition and in their original cartons.
Please note that fiberglass containers, custom items, special orders, and Sustainability Series/plastic lumber containers are non-returnable.
